When a warranty applies
A warranty applies to a product only when our quote names it. The quote states the term. Message us on WhatsApp 0333-4351637 to confirm the warranty and who repairs the product.
The warranty covers the original buyer only. You cannot transfer it.
What the warranty does not cover
- Power cuts, electrical surges, fire, water damage, extreme weather, accidents and other events outside our control.
- Misuse, rough handling, wrong storage or wrong servicing.
- Repairs or changes made without our written approval. These end the warranty.
- Equipment built to your own specification that later does not meet your expectations.
- Use with devices we did not supply or approve.
- Consumables and wearing parts, such as batteries, cables, connectors, handsets, gas springs, motors and display panels. These may carry a limited warranty from their own maker.
- Items we resell from another maker. The maker’s warranty applies, where there is one.
- Used or refurbished items sold as-is, unless we agree otherwise in writing.
How to make a claim
- Message us on WhatsApp 0333-4351637.
- Send your invoice or order number, the product name, a short description of the fault and photos or a video.
- We tell you the next step. This may be a check, a repair or a replacement.
Service and support
For service and repair help, message us on WhatsApp 0333-4351637. We tell you who handles the repair for your product.
Frequently asked questions
Does every product have a warranty?
No. A warranty applies only when the quote names it.
Is the warranty transferable?
No. It covers the original buyer only.
Are batteries and cables covered?
Usually not. They are consumables or parts with their own maker's warranty.